Help Center

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

1. Quick checkout process

2. Easily view your order status and order history

3. Receive updates detailing our new releases and special promotions.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

At present, we only accept PayPal payments.

You can cancel your order by email us supports@3-otters.com, Please note that any orders that have already been packed or shipped cannot be cancelled.

Your shipping address cannot be revised after the order has been processed or shipped.

The delivery time is based on the shipping option that you have chosen:

1. Free Shipping: 10-15 Days Arrived
2. $15: 3-5 Days Arrived

Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here https://www.17track.net/en

You can subscribe to our email to get 30% coupon code for all products. You can aslo pay attention to our off-site promotions. For some products, we will offer a larger discount code.

Site system doesn't support this function, you can place orders with each coupon code separately.

All orders are handled and shipped out from our warehouse in ChangZhou, China. 

We processes orders between Monday and Friday. 

Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day.

We will send you the tracking number, and tracking site.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

It depends on which shipping way you choose:

E-PACKE Free Shipping : 10-15 Days Arrived

UPS : 3-5 Days Arrived

We shipped the package as gifts, Almost no need to pay tax fee.

But if it be charged,  Payment of these charges and taxes will be covered by us.

If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. 

Please provide your order number as well as the reason for your return. 

Our customer service team will review the return request and will send further instructions if the return is approved.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your refund has been processed.